Operational context
Connect active work, client or environment context, ownership, dependencies, and current risk without forcing operators to reconstruct the story from multiple tools.
Operational Intelligence · Flagship live platform
Turn fragmented operational work into a governed system of record.
Connect service operations, documentation, evidence, runbooks, and decision context without collapsing the authorization boundaries of PSA, IT Docs, or provider services.
Flagship operational layer
Bring service work, documentation, evidence, and decisions into one operational view.
Operational Intelligence is the coordination and decision-support layer across the TAHAI operations stack. It complements PSA and IT Docs rather than weakening their authorization or data boundaries.
Evidence and accountability
Preserve timelines, references, decisions, and handoffs so reviews are based on the operational record rather than memory alone.
Runbooks and follow-through
Keep repeatable procedures, checkpoints, escalation paths, and recovery expectations close to the work that needs them.
PSA connection
Use TAHAI PSA for service execution while Operational Intelligence provides broader context, review, and decision support.
Documentation connection
Move durable knowledge into IT Docs and reference approved documentation without treating local references as authorization.
Governance boundaries
Protected writes, provider integrations, credentials, and customer access remain controlled by the responsible server-authorized service.
Built for operating teams
MSP, MSSP, and internal IT workflows.
The product is designed for teams coordinating cloud consoles, identity, DNS, hosting, deployments, support, documentation, incidents, changes, and technical evidence.
Connected product paths
Use the right layer for the job.
- Operational Intelligence for context, evidence, governance, and decisions.
- TAHAI PSA for tickets, projects, approvals, and service execution.
- TAHAI IT Docs for durable documentation and governed records.
- TAHAI Portal for discovery and authorized entry points.